Written by Chillie Falls for AccessAdventure.net, August 2, 2025
DISCLAIMER:
I have not ridden the London Eye due to a general phobia of rides. And, yes, I love the Mt. Roberts Tram in Juneau, and in my younger years, I rode ski lifts in the US and Europe. Now, after talking with several folks, both wheelchair users and ambulatory guests, if I make it back to London, my first venture will be to the London Eye, with my phobia or not.
Photo Credit: Most Photos used from the Facebook post of Curb Free With Corey Lee
Wheelchair Accessibility at the London Eye: A High-Flying, Inclusive Experience
There must be something undeniably majestic about watching the skyline of London slowly unfold beneath you — and few experiences offer that quite like the London Eye. Rising 443 feet above the River Thames, this iconic observation wheel has been a favorite for travelers of all ages and abilities since it first opened in 2000. But if you’re a wheelchair user, like me — or traveling with someone who is — you might be wondering: Is it accessible?
The answer is a reassuring yes — and not just accessible in name, but thoughtfully so, with design, staff, and service all geared toward making the experience seamless and enjoyable.
Arriving at the London Eye: Directions & Drop-Off
The London Eye is located on the South Bank of the Thames, just a short distance from Waterloo Station, which offers accessible routes. If arriving by car or taxi, head to Belvedere Road, just behind the Eye, for a convenient step-free drop-off point (about 150 meters from the entrance).
“Flat, scenic paths make the South Bank — and the London Eye — highly accessible.”
Fast, Friendly Boarding for Wheelchair Users
Upon arrival, guests with mobility devices are greeted by staff trained in accessibility and disability awareness. You’ll be escorted to a Fastrack boarding area, where ramps are deployed to allow smooth, safe entry into the capsule.
The wheel slows or stops for boarding, ensuring there’s no rush or imbalance during the process.
The Capsule Experience: Spacious, Peaceful, Stunning
Each fully enclosed capsule holds up to 28 guests and offers ample room for two wheelchair users, companions, and others. The floor is level, the cabin is climate-controlled, and the panoramic windows provide sweeping views of London — from the Houses of Parliament to St. Paul’s Cathedral, the Shard, and beyond.
“Each capsule offers generous space and uninterrupted 360° views.”
Facts & Figures: London Eye by the Numbers
- Height: 135 meters (443 feet)
- Opened: March 2000
- Ride Duration: ~30 minutes per rotation
- Capsules: 32, representing the London boroughs
- Max Wheelchair Users per Ride: 8 (2 per capsule)
- Wheelchair Width Limit: 94 cm (London Eye), 83 cm (River Cruise)
Accessibility Support & Amenities
- Free carer ticket available with proof of disability
- Accessible restrooms available near the ticket hall
- Manual wheelchair loan service at Guest Services
- Social Story and visual guides for neurodivergent visitors
- Ramps and boarding assistance provided by trained staff
- London Eye River Cruise also accessible (advance notice recommended)
“Staff are trained to assist with boarding and support needs respectfully and discreetly.”
Tips for a Smooth Visit
- Reserve in advance: Only 8 wheelchair users are permitted per rotation
- Arrive early: Especially during peak tourist seasons
- Pack essentials: Sunscreen, water, and a camera!
- Explore nearby: Enjoy step-free walks along the South Bank or visit accessible attractions like the Sea Life London Aquarium or Tate Modern
Conclusion: A Sky-High Adventure That’s Fully Accessible
The London Eye isn’t just a marvel of modern engineering — it’s a symbol of inclusive travel done right. Whether you’re a senior world explorer, an active wheelchair user, or simply looking for an iconic London experience with excellent support services, this is a destination that delivers.
So go ahead — rise above the city, take in the skyline, and enjoy one of the best accessible attractions in London.
Need help booking your ride or have questions about accessibility in London?
Drop a comment or reach out — we’re here to help you explore with ease.
Photo Credit: Most Photos used from the Facebook post of Curb Free With Corey Lee