Refund Policy - Access Adventure

Last updated: September 9, 2026

The short version

If the guide is not right for you, email us within 30 days of purchase and we will refund you in full. You do not need to return anything and you do not need to justify the request.

We would rather refund a reader than have them feel stuck with a book that did not answer their questions.

What this covers

This policy applies to digital publications bought directly from accessadventure.net, currently The Cruise Access Field Guide ($27 USD, one-time purchase). It includes the PDF, the accessible HTML reader, and the AI trip-planning companion file, which are sold together as one product.

How to request a refund

Contact us within 30 days of your purchase date using our contact form, or call 434-258-9264.
Give us the email address you used at checkout and your order number. The order number is on your confirmation page and in your receipt email.
Telling us what fell short is genuinely useful to us, but it is optional and it does not affect whether you get the refund.

Timing

We acknowledge refund requests within two business days and approve them promptly. Once approved, the refund is issued to your original payment method through Stripe. Your bank or card issuer typically posts it within 5 to 10 business days. We do not control that timing.

You keep access to any files you have already downloaded; we do not attempt to claw them back. We do revoke the download links on the order, and the licence granted in our Terms and Conditions ends when the refund is issued.

Problems that are not refunds

If your download link did not work, expired, or you lost the files, that is not a refund situation — it is ours to fix. Contact us and we will reissue your access at no charge. The same applies if a file is corrupt or will not open.

Duplicate and unrecognised charges

If you were charged twice for the same order, tell us and we will refund the duplicate immediately, regardless of the 30-day window. If you see a charge from us you do not recognise, contact us before disputing it with your bank — we can almost always resolve it faster than a chargeback can.

Your statutory rights

This policy sits on top of your rights under applicable consumer law, and does not replace them. Some jurisdictions give buyers of digital content a statutory cancellation right; where such a right applies to you, you keep it in full. Nothing in this policy limits rights that cannot be limited by law.

Contact

Access Adventure
8021 Christian Ct, Apt 315
Louisville, KY 40222, USA
Phone: 434-258-9264
Or use our contact form.